RETURNS & EXCHANGES

We will gladly accept returns or exchanges if you request a Return Authorization number (RA#) within 14 days of receiving your order. Merchandise eligible for return must be returned in its original packaging and must not be worn or altered in any way. Past this timeframe your return may be accepted at the discretion of Joomi Lim and may only be refunded as store credit.

Please note, sale items are FINAL SALE and thus not eligible for return or exchange, except where required by applicable law.

Refunds are processed within 5-7 business days after receiving the merchandise, at which time you will be notified by e-mail. Refunds will be made in the form of the original payment. Shipping charges cannot be refunded.

Exchanges are processed within 2 business days after receiving the returned items. Merchandise can be exchanged at equal value through store credit issued by our customer service to use on our e-shop.

 

RETURN INSTRUCTIONS

1) Request a Return Authorization number (RA#) by emailing: love@joomilim.com. Be sure to include the item/s style number, your order number, a brief explanation of your return or exchange, and photos of the item/s.

2) Label your return with your RA#. Please write this number clearly on the outside of your package. We require that your item is returned within 7 days of receiving your RA#.

3) Please send your package through a courier service with tracking capability. Ship your labeled package to the return shipping address we confirm via email.

 

RETURN SHIPPING COST

Shipping returns or exchanges will be subject to shipping charges. Shipping costs will only be refunded when the return is a result of our error. We advise you to ship your return with an insured & trackable courier (i.e. FedEx, UPS, USPS, etc.), Joomi Lim is not responsible for items damaged or lost in transit by the carrier.

 

EUROPEAN UNION CUSTOMERS

If you are a consumer residing in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable EU consumer protection laws.

To exercise your right of withdrawal, please submit a withdrawal request by contacting us at love@joomilim.com before the expiration of the 14-day withdrawal period. We will promptly confirm receipt of your withdrawal request by email.

For European Union customers only, the legal right of withdrawal applies to all purchases, including items designated as FINAL SALE. All other return requirements, instructions, and shipping charges outlined above remain applicable.

Refunds for withdrawals exercised under applicable EU consumer protection laws will be processed within 14 days of receiving the returned merchandise and will be issued to the original method of payment.

 

REPAIRS

We will repair any damaged items bought on Joomilim.com. Due to the nature of our products, we may not be able to order certain components needed to repair older items. Less than 6 months after purchase the repair is FREE. If the item was order more than 6 month prior, it is subject to a repair fee. *Fee is contingent upon material availability and nature of repair. Upon receipt of your package, we will e-mail you with  approximate repair time and repair cost if any apply.

REPAIR INSTRUCTIONS

1) Request a Return Work Order (RWO#), by emailing: love@joomilim.comBe sure to include the item/s style number, your order number, a brief explanation of your repair, and photos of the item/s. 

2) Label your return with your RWO#. Please write this number clearly on the outside of your package. We require that your item is returned within 7 days of receiving your RWO#.

3) Please send your package through a courier service with tracking capability. Ship your labeled package to the following address:

Joomi LimAttn: Customer Service / RWO# 209 W 38th Street, Studio 704 New York, NY 10018, USA

REPAIR SHIPPING COST

Shipping repair will be subject to shipping charges. We advice you to ship your return with an insured & trackable courier (i.e. FedEx, UPS, USPS, etc.), Joomi Lim is not responsible for items damaged or lost in transit by the carrier.