Orders ship within 1-2 business days. During Holiday or Sales orders ship within 1-4 business day. We cannot be held accountable for unforeseen weather conditions that delay delivery time. Please ensure that your shipping address is correct, as we cannot reroute packages after they have been shipped.
In the event that the item(s) you purchased is a pre-order, please note the extended delivery date within the order invoice. If you have other product(s) on this order and wish for it to be received in 2 shipments, extra shipping charges may be applied.
TRACKING YOUR ORDER
An order confirmation will be sent to you by e-mail as soon as your order is received. In addition, a shipment confirmation and the tracking number will be e-mailed to you once your order has been shipped.
If you refuse shipments from Joomilim.com, you are responsible for the original shipping charges to you and the cost of returning the package to us. This amount will be deducted from your merchandise refund.
TAXES AND DUTIES
Purchaser is responsible for all taxes and duties. If we are shipping within the USA, sales tax will only be charged on orders shipped to New York state. If we are shipping internationally, Joomilim.com is not responsible for any fees charged by customs. Once Joomilim.com has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. International orders may be subject to delays due to customs clearance procedures in the destination country.
If package is lost, damaged or tampered with during transit we will provide store credit. No refund will be made.
Joomilim.com does not ship orders on weekends and holidays. Ground shipping is not available for Alaska, Hawaii, or Puerto Rico (only 2-3 day express service). Joomilim.com is unable to ship to P.O. Boxes and to Russia.
All items come in a Joomi Lim pouch. We also offer complimentary gift wrapping on request. If the item is a gift, please indicate on your order in the section "Notes" for your order to be gift-wrapped.